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Sentera – your partner in HVAC control solutions

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Intelligent, innovative and easy to use:

Sentera is your partner in HVAC control solutions

Welcome to Sentera! Are you looking for a smart control solution for your HVAC system? Sentera provides innovative, easy-to-use control solutions for HVAC installations and ventilation systems. How to optimise your comfort, indoor air quality, safety and overall wellbeing? We have the answer!

The world around us is becoming more complex and hectic. Our challenge is to make the latest technology work for you. There is great diversity in HVAC projects. We listen to our customers attentively to discover their automation needs and wishes and transfer them into cost and energy efficient high-end products. As a reliable and experienced partner, we provide customised advice and create the right automation solution for every project

Our engineers constantly develop new solutions to meet the requirements of today and tomorrow. Your time is valuable and that is why we try to make our products as user-friendly as possible. We are convinced that a high-quality control system is essential to optimise your ventilation system to function optimally at all times.

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Let's clear the air!

Through our breakthrough technologies, we continuously adapt to the ever-changing needs of the HVAC market. Our global expertise offers you a complete control solution to create your perfect environment. As an innovative company, concepts like internet connectivity, monitoring indoor air quality and remote control are not unknown to us.           

We manufacture, promote and deliver a complete range of standard products and extensive solutions that empower businesses and individuals to increase their indoor wellbeing.

Our technology is based on a multi-disciplinary approach where energy efficiency, sustainability, maintenance costs, reliability and safety are balanced up against technical capacity and a high quality output. Therefore, it is important to monitor and adjust ventilation activities regularly.

We offer the HVAC market control systems, ranging from a simple potentiometer to a fully demand driven control for a ventilation system.

We create your perfect environment!

sentera-HVAC
What motivates us to develop smart solutions for your HVAC installation or ventilation system?
Indoor air quality (IAQ) is not merely a matter of how the environment feels. Polluted indoor air also has a direct impact on our health and wellbeing. It's our mission to optimise your comfort, indoor air quality and to contribute to your health in a positive way.

Together with the increased thermal insulation of our buildings, the importance of intelligent ventilation systems is rising in order to maintain a good indoor air quality and to minimise energy losses. Sentera develops innovative control solutions that are easy to use, intelligent and affordable.

From simple fan speed controllers, through a wide range of HVAC sensors, to demand based ventilation systems: our wide but ever-expanding product range offers customised, economical solutions for your HVAC or ventilation system.
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Two decades of innovation in the HVAC industry

The Sentera Group was founded in 1997 by the Belgian entrepreneur Jos Raskin. Today, our offices are based in Belgium, Bulgaria, Lithuania and Ukraine.
Sentera Europa NV, the headquarters of the international Sentera group, is based in Belgium. This location also houses the central warehouse, the purchasing department and production planning.
The production plants for the electronics and plastics are located in Bulgaria.
Our sales departments are spread throughout Europe, to combine global presence with local support. In addition to a global structure and far-reaching standardisation, we, at Sentera, also attach great importance to speaking the customer's language. Thanks to our different locations, your Sentera contact is always nearby.
We owe our success to a customer oriented strategy: we listen to and work closely together with our customers. This close collaboration, coupled with robust research and development for about two decades, results in a deep understanding of the day-to-day challenges confronting the industry.

We innovate for you!

decades

To improve your indoor air quality, we develop high-end HVAC control systems that are affordable and offer a long service life. Our intensively tested, high quality products are what your HVAC system needs in order to optimise your indoor air quality, increase your comfort and energy efficiency and enhance operational effectiveness.

In order to follow up on temperature, relative humidity, air quality, CO2 and other relevant parameters, Sentera continuously develops new applications to meet the necessary requirements of today and tomorrow. We create complete HVAC control solutions designed for each specific situation: our broad array of products can be combined into 1 easy-to-use control system, based on your specific needs.

  • Sentera sensors and sensor controllers measure the most relevant parameters which determine the climate in your environment.
  • Sentera fan speed controllers and frequency inverters allow you to manage air flows in function of these measurements.
  • All this can be synchronised with our controllers, visualised with the HMI interfaces and/or the Sentera software suite.
Sentera HVAC controllers are the brains of your HVAC system. They control your ventilation system in all circumstances and help you to create your perfect environment. To improve your indoor air quality, we develop HVAC control devices that increase your comfort and indoor air quality while realising significant energy savings.

You are the motor behind our innovation

Sentera operates worldwide. We do not only deliver products and services for HVAC installers and leading European distributors of HVAC equipment, but also focus our business on original equipment manufacturers (OEM), as well as on end users through our online store.

We promote a customer-oriented culture that emphasises outstanding service and meets our commitments at every level of our organisation.

Your imagination can become reality. Our R&D departments in Belgium and Bulgaria are ready to work with you in the creation of your personalised products and help you address the market demands.
Feedback from our customers is of crucial importance. We consider each customer's opinion in order to develop unique products and meet our customer's needs. Thanks to them, we are able to create complete solutions to control different environments, always in accordance with the ever-changing needs of the market.
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What is your product match?

A committed partner in HVAC

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At Sentera, we believe that everyone benefits from practising and promoting ethical behaviour. Honesty and integrity foster a positive work environment that strengthens the reliance of all our stakeholders.

Our commitment is to demonstrating excellence in all spheres of our work and in our interactions with customers, suppliers, colleagues, partners and communities.
In addition, we commit to exercising judgment, professionalism, rigour, self-discipline, perseverance and team spirit.

Integrity | We behave with integrity and moral correctness in everything we do and say, thereby earning and maintaining the trust and respect of customers, suppliers, colleagues, partners and communities.
Customer orientation | We promote a customer-oriented culture that emphasises outstanding service and meets our commitments at every level of our organisation.

Preservation of resources | Environmental protection and the preservation of resources has been an integral part of the corporate policy at Sentera in its role as innovative and leading manufacturer of HVAC control solutions. In other words, we are committed to designing environment-friendly products and use environmentally compatible production processes. Sentera ensures that all legal directives concerning occupational safety and environmental protection are complied with during the production process. Our state-of-the-art products are designed in such a way that - when used as intended - users will not be subjected to any health hazards and the environment will not be polluted.
RoHS3 | Sentera has always been an environmentally responsible company and our products have been RoHS compliant since January 2005. All Sentera products maintain their compliant status under EU RoHS3 directive 2015/863/EU. Sentera is aiming to ensure that the following substances are not intentionally included ingredients in the manufacturing or packaging of any of our products:

  • Cadmium (Cd): < 100 ppm
  • Lead (Pb): < 1000 ppm
  • Mercury (Hg): < 1000 ppm
  • Hexavalent Chromium: (Cr VI) < 1000 ppm
  • Polybrominated Biphenyls (PBB): < 1000 ppm
  • Polybrominated Diphenyl Ethers (PBDE): < 1000 ppm
  • Bis(2-Ethylhexyl) phthalate (DEHP): < 1000 ppm
  • Benzyl butyl phthalate (BBP): < 1000 ppm
  • Dibutyl phthalate (DBP): < 1000 ppm
  • Diisobutyl phthalate (DIBP): < 1000 ppm
As per EU RoHS3 Directive, a maximum concentration value of 0.1% by weight in homogeneous materials of Lead, Hexavalent Chromium, Mercury, Polybrominated Biphenyl (PBB) and Polybrominated Diphenyl Ethers (PBDE) and of 0.01% weight in homogenous Cadmium shall be included. Going forward, Sentera fully intends to remain compliant with all new emerging RoHS directives.

Conflict minerals | As a global supplier of HVAC control solutions and fan speed control devices, Sentera has a policy of conducting business and operating within all regulatory guidelines.
After reviewing our processes and consulting our carefully selected material suppliers, some of the products supplied by Sentera do contain one or more of the 3T1G - Tin (Sn), Tungsten (W), Tantalum (Ta), and Gold (Au), also known to be conflict minerals. Sentera does NOT directly purchase any of these minerals from the DR Congo or its neighbouring countries and does not know the source.
Due to the complexity of the mineral supply chain, Sentera is unable to identify the origin for the minerals used in components and in our products. We are, however, asking our selected material suppliers to take reasonable due diligence in the supply chain to ensure that the minerals used are not sourced from conflict regions.

History

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1997Sentera Europa was founded. The Sentera story started with the production and sales of electronic fan speed controllers.

2002The production of the electronics was moved to Sentera Thracia, located in Bulgaria. From here, we also take care of the sales and support for the Balkan area.

2004The product range was expanded with transformer fan speed controllers.

2007Sentera Baltica was founded to support and expand the business in the Baltic area.

2008Sentera Plastics started with the development and production of enclosures.

2011Sentera starts with the production of sensors for the HVAC sector.

2013Opening of a new production site for electronics with a surface of 2.500 m2 in Plovdiv, Bulgaria.

2016Construction of a new production plant for the enclosures in Plovdiv, Bulgaria.

2017Sentera Sarmatia was founded to support and expand the business in Ukraine.

2019The Internet of Sentera was introduced to facilitate data logging and remote control.
General terms and conditions (GTC) of purchase Sentera Europa NV

  1. Application
Sentera comprices Sentera Europa nv and all its subsidiaries.(Sentera Thracia Ltd., Sentera Plastics Ltd., UAB Sentera Baltica). The whole group hereafter is referred to as Sentera. These terms and conditions of purchase are applicable to all Sentera orders and offers for delivery of goods and/or for providing services. Any exclusion of these terms is only possible after a mutual written agreement by both parties which always should be referred to/mentioned on the purchase order and confirmation. In such an event the actual terms are complementary to the agreement. In case of contradictions the following documents are of paramount importance; the purchase order, the general terms and conditions, requested quotations and the accepted quotation. The supplier is required to take notice of and to comply with the terms and conditions upon acceptance of purchase.

  1. Quotations and purchase orders
All quotations made to Sentera are non-binding. The offers are only binding to the supplier. Forecasts given to the supplier are only an indication and never binding. Sentera purchase orders are only placed in writing by means of a standard purchase order form. The purchase order form can be sent by post, fax or email. Verbal orders are never valid. The orders become binding once confirmed by the supplier. Sentera can at any time revoke or cancel a purchase order as long as the supplier has not confirmed in writing, and without being charged for any compensation or damage.

  1. Price
Unless as specifically defined the agreed purchase order price includes all costs such as: transport, administrative costs, packing costs and delivery costs. If packing material or pallets remain property of the supplier, the supplier is responsible for the collection of these materials. Any increases of price are only permissible with clear and previous authorization by Sentera. An unilateral price increase by the supplier gives Sentera the right to legally cancel the order. Any prices communicated to Sentera are considered to be valid for the period of 1 year unless otherwise agreed.

  1. Delivery
Deliveries of goods or services are to be done at the delivery address stated on the purchase order. The delivery terms are as specified on the purchase order and according to the INCOTERMS 2000. The specified delivery date (goods at Sentera warehouse) is mandatory and must be maintained Force Majeure is the only exception to this requirement. (14). If Sentera has not received the goods/services on the requested date Sentera has the right to terminate the purchase order or to claim a 2% of the total order amount compensation for each weekly delay and this without loss of the right to claim compensation for all proven losses/damage. The supplier then is held to compensate all caused damage and loss of profit to Sentera. Each delivery of goods should be accompanied by a dated dispatch note with following details:
  1. The supplier’s full name and address
  2. Purchase order number and date of Sentera purchase order
  3. Quantity of delivered units, weight and correct description
  4. Customs codification numbers (Intrastat)
  5. Packing quantity/number of parcels
  6. Reference: “Partial delivery” by incomplete deliveries.
  7. Any other requirements resulting from European norms and regulations
Extra delivered quantities can be refused and returned on the suppliers’ account. Sentera holds the right to return any goods delivered without a dated dispatch note on account of and at risk of the supplier. All costs and expenses involved in such events shall be charged to the supplier.
Deliveries are only accepted during week days from Monday till Thursday between 08.30 a.m. and 17.00 p.m. and on Friday between 08.30 a.m. and 12.00 p.m.

  1. Close down or alterations in production
If the supplier closes down production or products are altered (dimensions, characteristics, specifications) he is obliged to inform Sentera as soon as possible beforehand. At the same time he will inform and advise Sentera on new products or replacement products. Changes in packing or alterations in packing quantities as well as replacement of no longer produced articles are only permitted after Sentera’s prior consent.

  1. Safety
All delivery transactions and provision of services at Sentera locations by the suppliers’ personnel are always at the suppliers’ responsibility.

  1. Quality and acceptance
The supplier guarantees that all goods are ready for use and free of hidden and visible faults. The supplier also guarantees that all goods and services delivered shall be accompanied by the legal required documentation. He declares that all supplied goods / services are in full and total accordance with the purchase order and its supporting documentation and with all legal norms and regulations with respect to quality, safety, environment and hygiene. The supplier also is held not to violate any proprietary rights of third parties. Any violation of these requirements constitutes a “fault”.
Sentera has the right to examine and test the delivered goods/service for a period of a month. Any goods that fail such inspections and/or tests Sentera has the choice for replacement by of the same sort or equivalent sort or repayment and compensation of all costs and losses caused by the fault and determination of the purchase order by the supplier. A signed delivery note or similar document does not relieve the supplier of his responsibilities towards the terms and conditions of purchase from Sentera nor can be held as acceptance of the delivered goods/services.
The supplier is required to immediately repair or replace any defects for which written complaint has been filed within the warranty period. All costs involved in such events are for the suppliers account. The supplier guarantees availability of products and spare parts for a mutually agreed period starting on date of purchase. For repairs and replacements within the warranty period a new warranty term will commence.

  1. Terms of payment
All invoices are made up on behalf of the company which placed the purchase order and in correct currency. For each order the supplier will make up a separate invoice stating the purchase order number unless otherwise agreed. All invoices not in accordance with these conditions invoices will not be registered. The invoice must apply to all legal norms and conditions and must contain following details:
  1. The suppliers full name, address and VAT number
  2. Sentera’s purchase order number
  3. Quantity of delivered units together with weight and correct description.
  4. Customs codification numbers of delivered articles
  5. Packing quantity/number of parcels
  6. Delivery note reference
  7. Reference: “Partial delivery” by incomplete deliveries
  8. Any other requirements resulting from European norms and regulations

Payments are made net by Sentera within 60 days from end of month of invoice date following acceptance of correct delivery of goods and necessary documentation. The actual date of payment is considered the pay-date at our financial branch. The payment term commences upon receipt of the order. If the delivery is incorrect or faulty, the payment term is legally postponed till completion of delivery or acceptance of compensation by the supplier. Late payment interests are only accepted after Sentera has been officially declared in default by the claimant in a legally proper and correct way.

  1. Property and risks
Sentera only assumes ownership of the goods/services when the purchase is fulfilled. As long as the goods/services are not delivered and accepted by Sentera all risks for damage or whatever reason are totally for the responsibility of the supplier.

  1. Secrecy/confidentiality
The supplier shall treat all information furnished by Sentera as confidential and shall not communicate all or part of same to third parties except with specific written authority of Sentera unless such information is required directly for executing the obligations of the purchase. In case of violating such secrecy/confidentiality rules Sentera reserves the right to terminate the order and claim compensation for any damages arising from such a violation. Certain products lent by Sentera to the supplier remain the property of Sentera and shall be returned upon completion of the order.

  1. Responsibility
The supplier is responsible for all damage including damage to the company or loss of profit which Sentera and/or third parties, including Sentera’s clients may incur due to shortcomings/failure by the supplier to fulfil its contractual obligations. The supplier is responsible to adequately insure the financial consequences of its obligations.

  1. Proprietary Rights
The supplier guarantees that it possesses all rights, licenses and approvals necessary for fulfilling its obligations to supply the goods and services. Propriety rights relevant to materials or documents given to the supplier as necessary for fulfilling the order remain at all times the sole property of Sentera.

  1. Bankruptcy
In the event that a supplier fails to fulfil one or more of its obligations due to bankruptcy, a legal judgment, liquidation or that its assets are wholly or partially sequestered; Sentera has the right to regard every order (partly delivered or not) as terminated. Sentera can claim any already made related payments in addition to its right to claim compensation for any resultant costs, damage and interest.

  1. Force majeure
The supplier is required to inform Sentera immediately of any circumstances, coincidences or other events beyond his control which threaten the delivery or timely delivery of the goods or services. In such a situation Sentera has the choice to either cancel the order and claim the already made payments or accept delays in delivery.

  1. Quality, safety and environment
It is mandatory by the delivery of (chemical) products, either new or a mixture to inform Sentera in detail and to ensure that such products are correctly labelled and the necessary transport documents are available/attached.

  1. General
The supplier may not transfer its responsibilities and rights arising from a purchase order to third parties without prior written consent by Sentera. The supplier remains responsible for all actions or omissions by his subcontractors. The supplier must guarantee that all laws and regulations in relation to protection of data base and privacy are observed.

  1. Disputes
Any agreement between Sentera and the supplier is subject to the jurisprudence of the country from which the order has been placed. Any disputes arising from the interpretation or execution of any such an agreement shall be referred to the law courts of Sentera’s branch legal address which are the only bodies empowered to legally resolve such disputes.
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