Why do I need an E-commerce account?
The Advantages of a Sentera E-commerce Account
Having a Sentera e-commerce account offers a wealth of benefits, whether you're a private individual, a company not actively involved in the HVAC business, or a seasoned HVAC professional. Our platform is designed to put all the information you need right at your fingertips, streamlining your entire experience.
With an account, you'll always have immediate access to transparent pricing for all our products, see their current stock availability, and know their next estimated delivery date. This means no more waiting for quotes or guessing when an item will be back in stock. You can effortlessly browse our catalog, select the items you need, and add the desired quantity directly to your shopping basket.
When it's time to pay, our system provides an automatic, clear overview of your order, including both the delivery and invoice addresses, ensuring accuracy before you finalize your purchase. We receive your order instantly, allowing us to process and ship it to you as quickly as possible.
Beyond placing new orders, your Sentera e-commerce account serves as a comprehensive hub for managing your past purchases. You can download your entire order history at any time, which is incredibly useful for record-keeping and reordering. Should you ever have a concern or complaint, submitting a claim is straightforward through the dedicated e-commerce tab. Plus, you have the flexibility to update your account details yourself whenever needed.
In summary, a Sentera e-commerce account significantly reduces the need for time-consuming emails and phone calls, freeing you up to focus on other important tasks. It's all about making your interaction with us more efficient, convenient, and entirely self-managed.
Professional account settings Private account settings
From your E-commerce account you can “Submit a claim”. Various claim options can be selected. For example, you can choose to claim a credit note or claim a warranty. Depending on the selected claim type, it is possible to upload more detailed information, to add a personalized message, to upload images or other documents.
In “My Account” section, next to your personal or company data, you can also see delivery terms and financial information. It provides more detailed information about your payment conditions, your credit limit and open invoices.
You can easily save products you're interested in by using the “Add to favorites” button located next to each item.
This feature allows you to create a personalized list of "Favorite Articles" for quick access later. It’s a convenient way to compare options, track items you may want to purchase in the future, or simply keep an overview of your preferred products. Your favorites list can be viewed anytime from your account dashboard.
You are also able to see a list of your orders in “My orders” section. There you can find detailed information about your Sentera orders. Pending orders are visible in the tab “Open orders”. Orders that have been delivered in the past are visible in the tab “Closed orders”. From here, you can also download a copy of the order's invoice and delivery note.
However, there are some differences, depending on the account type, that you choose to register with. As a private person or a non-active company in the HVAC sector, you get all of the options mentioned above. If you register as a HVAC professional, there are a few benefits that you will receive. You will have additional options to "Generate your price list".
If you choose that option, you will receive an e-mail with a PDF document containing your personal price list. This email will be sent to the email address specified in your account. If you don't receive the email, please check your spam folder. The first part of the price list contains your favorite items - articles that you have already purchased and customized article codes. Prices of the different packing quantities are mentioned. The second part contains an overview of all article codes available on the Sentera Website and their prices for different packing quantities.
As a HVAC professional you are also able to receive "Long term preferential origin declaration"- the document will be automatically sent via email to the email address specified in your account. If you don't receive the email, please check your spam folder.
What is a Long term preferential origin declaration? Imagine you regularly buy parts from the same supplier, and these parts qualify for a special discount (preferential origin) when you export your final product. Instead of getting a new origin declaration for every single shipment of parts, your supplier can send you one declaration that covers all their shipments to you for up to two years.