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How do I claim a credit note?

In case of an invoicing mistake, you can submit a claim via your e-Commerce account.
2. In the e-Commerce page, click Submit a claim. The following menu will appear:
 Overview of customer service
3. Select Invoicing mistake and complete all fields.
You can attach one or multiple files to your claim, such as the pdf of the invoice.
 invoicing mistake
4. Click submit to send your claim to Sentera.
     Sentera will check your request and contact you within one week.

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