Welcome to Sentera! Are you looking for a smart control solution for your HVAC system? Sentera provides innovative, easy-to-use control solutions for HVAC installations and ventilation systems. How to optimise your comfort, indoor air quality, safety and overall wellbeing? We have the answer!
The world around us is becoming more complex and hectic. Our challenge is to make the latest technology work for you. There is great diversity in HVAC projects. We listen to our customers attentively to discover their automation needs and wishes and transfer them into cost and energy efficient high-end products. As a reliable and experienced partner, we provide customised advice and create the right automation solution for every project
Our engineers constantly develop new solutions to meet the requirements of today and tomorrow. Your time is valuable and that is why we try to make our products as user-friendly as possible. We are convinced that a high-quality control system is essential to optimise your ventilation system to function optimally at all times.
Through our breakthrough technologies, we continuously adapt to the ever-changing needs of the HVAC market. Our global expertise offers you a complete
control solution to create your perfect environment. As an innovative company, concepts like internet connectivity, monitoring indoor air quality and
remote control are not unknown to us.
We manufacture, promote and deliver a complete range
of standard products and extensive solutions that empower businesses and individuals to increase their indoor wellbeing.
Our technology is based on a multi-disciplinary approach where energy efficiency, sustainability, maintenance costs, reliability and safety are balanced up against technical capacity and a high quality output.
Therefore, it is important to monitor and adjust ventilation activities regularly.
We offer the HVAC market control systems, ranging from a simple potentiometer to a fully demand driven control for a ventilation system.
What motivates us to develop smart solutions for your HVAC installation or ventilation system?
Indoor air quality (IAQ) is not merely a matter of how the environment feels. Polluted indoor air
also has a direct impact on our health and wellbeing.
It's our mission to optimise your comfort, indoor air quality and to contribute to your health in a positive way.
Together with the increased thermal insulation of our buildings, the importance of intelligent ventilation systems is rising in order to maintain a good indoor air quality and to minimise energy losses. Sentera develops innovative control solutions that are easy to use, intelligent and affordable.
From simple fan speed controllers, through a wide range of HVAC sensors, to demand based ventilation systems: our wide but ever-expanding product range offers customised, economical solutions for your HVAC or ventilation system.
The Sentera Group was founded in 1997 by the Belgian entrepreneur Jos Raskin. Today, our offices are based in Belgium, Bulgaria, Lithuania and Ukraine.
Sentera Europa NV, the headquarters of the international Sentera group, is based in Belgium. This location also houses the central warehouse, the purchasing department and production planning.
The production plants for the electronics and plastics are located in Bulgaria.
Our sales departments are spread throughout Europe, to combine global presence with local support. In addition to a global structure and far-reaching standardisation, we, at Sentera, also attach great importance to speaking the customer's language. Thanks to our different locations, your Sentera contact is always nearby.
We owe our success to a customer oriented strategy: we listen to and work closely together with our customers. This close collaboration, coupled with robust research and development for about two decades, results in a deep understanding of the day-to-day challenges confronting the industry.
To improve your indoor air quality, we develop high-end HVAC control systems that are affordable and offer a long service life. Our intensively tested, high quality products are what your HVAC system needs in order to optimise your indoor air quality, increase your comfort and energy efficiency and enhance operational effectiveness.
In order to follow up on temperature, relative humidity, air quality, CO2 and other relevant parameters, Sentera continuously develops new applications to meet the necessary requirements of today and tomorrow.
We create complete HVAC control solutions designed for each specific situation: our broad array of products can be combined into 1 easy-to-use control system, based on your specific needs.
Sentera sensors and sensor controllers measure the most relevant parameters which determine the climate in your environment.
Sentera fan speed controllers and frequency inverters allow you to manage air flows in function of these measurements.
All this can be synchronised with our controllers, visualised with the HMI interfaces and/or the Sentera software suite.
Sentera HVAC controllers are the brains of your HVAC system. They control your ventilation system in all circumstances and help you to create your perfect environment. To improve your indoor air quality, we develop HVAC control devices that increase your comfort and indoor air quality while realising significant energy savings.
You are the motor behind our innovation
Sentera operates worldwide. We do not only deliver products and services for HVAC installers and leading European distributors of HVAC equipment, but also focus our business on original equipment manufacturers (OEM), as well as on end users through our online store.
We promote a customer-oriented culture that emphasises outstanding service and meets our commitments at every level of our organisation.
Your imagination can become reality. Our R&D departments in Belgium and Bulgaria are ready to work with you in the creation of your personalised products and help you address the market demands.
Feedback from our customers is of crucial importance. We consider each customer's opinion in order to develop unique products and meet our customer's needs. Thanks to them, we are able to create complete solutions to control different environments, always in accordance with the ever-changing needs of the market.
At Sentera, we believe that everyone benefits from practising and promoting ethical behaviour. Honesty and integrity foster a positive work environment that strengthens the reliance of all our stakeholders.
Our commitment is to demonstrating excellence in all spheres of our work and in our interactions with customers, suppliers, colleagues, partners and communities.
In addition, we commit to exercising judgment, professionalism, rigour, self-discipline, perseverance and team spirit.
Integrity | We behave with integrity and moral correctness in everything we do and say, thereby earning and maintaining the trust and respect of customers, suppliers, colleagues, partners and communities.
Customer orientation | We promote a customer-oriented culture that emphasises outstanding service and meets our commitments at every level of our organisation.
Preservation of resources | Environmental protection and the preservation of resources has been an integral part of the corporate policy at Sentera in its role as innovative and leading manufacturer of HVAC control solutions. In other words, we are committed to designing environment-friendly products and use environmentally compatible production processes. Sentera ensures that all legal directives concerning occupational safety and environmental protection are complied with during the production process. Our state-of-the-art products are designed in such a way that - when used as intended - users will not be subjected to any health hazards and the environment will not be polluted.
RoHS3 | Sentera has always been an environmentally responsible company and our products have been RoHS compliant since January 2005. All Sentera products maintain their compliant status under EU RoHS3 directive 2015/863/EU. Sentera is aiming to ensure that the following substances are not intentionally included ingredients in the manufacturing or packaging of any of our products:
Cadmium (Cd): < 100 ppm
Lead (Pb): < 1000 ppm
Mercury (Hg): < 1000 ppm
Hexavalent Chromium: (Cr VI) < 1000 ppm
Polybrominated Biphenyls (PBB): < 1000 ppm
Polybrominated Diphenyl Ethers (PBDE): < 1000 ppm
Bis(2-Ethylhexyl) phthalate (DEHP): < 1000 ppm
Benzyl butyl phthalate (BBP): < 1000 ppm
Dibutyl phthalate (DBP): < 1000 ppm
Diisobutyl phthalate (DIBP): < 1000 ppm
As per EU RoHS3 Directive, a maximum concentration value of 0.1% by weight in homogeneous materials
of Lead, Hexavalent Chromium, Mercury, Polybrominated Biphenyl (PBB) and Polybrominated Diphenyl Ethers (PBDE) and of 0.01% weight in homogenous Cadmium shall be included.
Going forward, Sentera fully intends to remain compliant with all new emerging RoHS directives.
Conflict minerals | As a global supplier of HVAC control solutions and fan speed control devices, Sentera has a policy of conducting business and operating within all regulatory guidelines.
After reviewing our processes and consulting our carefully selected material suppliers, some of the products supplied by Sentera do contain one or more of the 3T1G - Tin (Sn), Tungsten (W), Tantalum (Ta), and Gold (Au), also known to be conflict minerals. Sentera does NOT directly purchase any of these minerals from the DR Congo or its neighbouring countries and does not know the source.
Due to the complexity of the mineral supply chain, Sentera is unable to identify the origin for the minerals used in components and in our products. We are, however, asking our selected material suppliers to take reasonable due diligence in the supply chain to ensure that the minerals used are not sourced from conflict regions.
1997Sentera Europa was founded. The Sentera story started with the production and sales of electronic fan speed controllers.
2002The production of the electronics was moved to Sentera Thracia, located in Bulgaria. From here, we also take care of the sales and support for the Balkan area.
2004The product range was expanded with transformer fan speed controllers.
2007Sentera Baltica was founded to support and expand the business in the Baltic area.
2008Sentera Plastics started with the development and production of enclosures.
2011Sentera starts with the production of sensors for the HVAC sector.
2013Opening of a new production site for electronics with a surface of 2.500 m2 in Plovdiv, Bulgaria.
2016Construction of a new production plant for the enclosures in Plovdiv, Bulgaria.
2017Sentera Sarmatia was founded to support and expand the business in Ukraine.
2019The Internet of Sentera was introduced to facilitate data logging and remote control.
General sales and delivery conditions Sentera Europa NV
Except where written exceptions apply and without regards to every conflicting or excluding conditions occurring in the customer's
purchase conditions, these sales conditions apply to the legal relationship ("Sales Agreement") between Sentera ("The Company") and its
customer ("The Buyer"). Even when one or more specified issues in a special agreement are different, the other issues are still applicable.
The Company's sales representatives have no authority to commit the company to accept a sales order. Every order, taken by a sales
representative, only commits the Company after acceptance by the management of officer authorised to accept service of process on behalf
of the Company.
The price charged by the Company ("The Price") covers the cost of goods, packaging, warehousing and freight to the Buyer's warehouse
inward good unloading dock, exclusive of V.A.T. The company's management has the right to change the Price before accepting an order
without given prior notice. Where only part of a current order is affected the Buyer has the right to cancel this order provided that
the overall change in the Price is more than 5%, and notice of the cancellation is sent to the Company by registered letter within 8
days of the Buyer receiving notice of the price change.
The terms of "delivery" are as follows. Delivery of the goods is deemed to have been executed from the moment the goods are ready
for transportation for the outward goods area of the Company's warehouse even though the Company is responsible for transportation.
The Buyer can also request separate delivery of part an order at their expense.
The goods are deemed to be accepted when no written protest is received within 8 days after delivery. A waybill, delivery note or
a similar document handed over with the delivery is assumed to reflect the correct quantity and description of the delivered goods,
unless the Buyer protests immediately.
The Company guarantees the goods against every shortcoming or structural defect for 2 years from the delivery date. This
guarantee is limited to the cost of replacement parts and labour. Transportation to and from the Company's warehouse and risks
involved are the responsibility of the Buyer. The Company reserves the right to replace the goods in order to meet its guarantee
commitment, without prior approval from the Buyer.
When circumstances are beyond its control, the Company has the right to suspend or break the sales Agreement with the Buyer,
partly or wholly, without any damages claim. Without any restriction the following occurrences will be considered to be unpreventable
and an "act of God" and circumstances arising from these are no longer covered by the terms of the sales conditions of the Company:
import, export and foreign exchange restrictions. War, fire, lightning, explosion, earthquake and flood at the warehouse of the
Company and the Buyer, also during transportation. Accidents, strikes and other industrial disputes, delay in transport, negligence
or disturbances in the company of the supplier or the agents of the Company.
No goods can be returned to Sentera without written permission. Such permission does not alter the terms of the sales agreement
and conditions in any way.
Invoices are payable on delivery of the goods except when the Company advises differently in writing. Acceptance of bills of
exchange, cheques and partial payment can be regarded as a means of payment, not real payment, or an extension of the payment
period. The Company has the right to discount bills of exchange drawn up in its favour before the payment is due, regardless of
the charges being the responsibility of the Buyer. All amounts unpaid by the due date will automatically incur interest calculated
at the rate for overdrafts on paper, by the government, increased by 2% than the Belgian National Bank, on the invoice date. If no
payment made within 8 days of the Buyer receiving an overdue notice by registered letter, an additional claim of 15% is due on the
entire unsettled amount. If the Buyer ceases to comply with the sales conditions the sale can be cancelled by notice in a registered
letter from the sales representative of the Company. The Company retains the right to claim compensation for damages and interest.
If no payment is made by the due date, the Company has the right to increase the interest rate to 10% with a minimum of €25.
The non-payment of only one invoice permits the Company to make the amounts due of all other invoices, repayable on demand, even
before their due date. The drawing and / or accepting bills of exchange or other negotiable documents does not constitute creating
a new debt or alter the sales conditions.
Regardless of the Buyer's risks related to the goods, the material and all its components sold remain the property of the
Company until all amount owing are paid by the Buyer. If the Buyer disposes or attempts to dispose of any material or its components
without the Company's written permission, the Company is justified in making a minimum €250 penalty claim for damages.
If a third party takes legal action to reclaim outstanding debts the Buyer will inform the third party immediately that the
goods are the property of the Company and will inform the Company by a registered letter within 24 hours. In the case where the
Buyer is impecunious on the delivery due date, is bankrupt, or receivers are appointed and payments are suspended or it is unlikely
that full payment can be made by the due date in the invoice, the Company is entitled to claim an earlier payment or an additional
guarantee before delivering the goods and retain the right to break the sales Agreement.
These conditions and any dispute arising from the sales Agreement shall be governed by the court-houses from Sint-Niklaas and
Dendermonde and construed in accordance with Belgian law.
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