Sentera - privacy policy and protection of personal data

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Intelligent, innovative and easy to use:

Sentera is your partner in HVAC control solutions

Welcome to Sentera! Are you looking for a smart control solution for your HVAC system? Sentera provides innovative, easy-to-use control solutions for HVAC installations and ventilation systems. How to optimise your comfort, indoor air quality, safety and overall wellbeing? We have the answer!

The world around us is becoming more complex and hectic. Our challenge is to make the latest technology work for you. There is great diversity in HVAC projects. We listen to our customers attentively to discover their automation needs and wishes and transfer them into cost and energy efficient high-end products. As a reliable and experienced partner, we provide customised advice and create the right automation solution for every project

Our engineers constantly develop new solutions to meet the requirements of today and tomorrow. Your time is valuable and that is why we try to make our products as user-friendly as possible. We are convinced that a high-quality control system is essential to optimise your ventilation system to function optimally at all times.

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Let's clear the air!

Through our breakthrough technologies, we continuously adapt to the ever-changing needs of the HVAC market. Our global expertise offers you a complete control solution to create your perfect environment. As an innovative company, concepts like internet connectivity, monitoring indoor air quality and remote control are not unknown to us.

We manufacture, promote and deliver a complete range of standard products and extensive solutions that empower businesses and individuals to increase their indoor wellbeing.

Our technology is based on a multi-disciplinary approach where energy efficiency, sustainability, maintenance costs, reliability and safety are balanced up against technical capacity and a high quality output. Therefore, it is important to monitor and adjust ventilation activities regularly.

We offer the HVAC market control systems, ranging from a simple potentiometer to a fully demand driven control for a ventilation system.

Product Overview

We create your perfect environment!

What motivates us to develop smart solutions for your HVAC installation or ventilation system?
Indoor air quality (IAQ) is not merely a matter of how the environment feels. Polluted indoor air also has a direct impact on our health and wellbeing. It's our mission to optimise your comfort, indoor air quality and to contribute to your health in a positive way.

Together with the increased thermal insulation of our buildings, the importance of intelligent ventilation systems is rising in order to maintain a good indoor air quality and to minimise energy losses. Sentera develops innovative control solutions that are easy to use, intelligent and affordable.

From simple fan speed controllers, through a wide range of HVAC sensors, to demand based ventilation systems: our wide but ever-expanding product range offers customised, economical solutions for your HVAC or ventilation system.

Find the solution for your application

Two decades of innovation in the HVAC industry

The Sentera Group was founded in 1997 by the Belgian entrepreneur Jos Raskin. Today, our offices are based in Belgium, Bulgaria, Lithuania and Ukraine.
Sentera Europa NV, the headquarters of the international Sentera group, is based in Belgium. This location also houses the central warehouse, the purchasing department and production planning.
The production plants for the electronics and plastics are located in Bulgaria.
Our sales departments are spread throughout Europe, to combine global presence with local support. In addition to a global structure and far-reaching standardisation, we, at Sentera, also attach great importance to speaking the customer's language. Thanks to our different locations, your Sentera contact is always nearby.
We owe our success to a customer oriented strategy: we listen to and work closely together with our customers. This close collaboration, coupled with robust research and development for about two decades, results in a deep understanding of the day-to-day challenges confronting the industry.

We innovate for you!

To improve your indoor air quality, we develop high-end HVAC control systems that are affordable and offer a long service life. Our intensively tested, high quality products are what your HVAC system needs in order to optimise your indoor air quality, increase your comfort and energy efficiency and enhance operational effectiveness.

In order to follow up on temperature, relative humidity, air quality, CO₂ and other relevant parameters, Sentera continuously develops new applications to meet the necessary requirements of today and tomorrow. We create complete HVAC control solutions designed for each specific situation: our broad array of products can be combined into 1 easy-to-use control system, based on your specific needs.

Sentera sensors and sensor controllers measure the most relevant parameters which determine the climate in your environment.
Sentera fan speed controllers and frequency inverters allow you to manage air flows in function of these measurements.
All this can be synchronised with our controllers, visualised with the HMI interfaces and/or the Sentera software suite.

Sentera HVAC controllers are the brains of your HVAC system. They control your ventilation system in all circumstances and help you to create your perfect environment. To improve your indoor air quality, we develop HVAC control devices that increase your comfort and indoor air quality while realising significant energy savings.

You are the motor behind our innovation

Sentera operates worldwide. We do not only deliver products and services for HVAC installers and leading European distributors of HVAC equipment, but also focus our business on original equipment manufacturers (OEM), as well as on end users through our online store.

We promote a customer-oriented culture that emphasises outstanding service and meets our commitments at every level of our organisation.

Your imagination can become reality. Our R&D departments in Belgium and Bulgaria are ready to work with you in the creation of your personalised products and help you address the market demands.
Feedback from our customers is of crucial importance. We consider each customer's opinion in order to develop unique products and meet our customer's needs. Thanks to them, we are able to create complete solutions to control different environments, always in accordance with the ever-changing needs of the market.

What is your product match?

A committed partner in HVAC

At Sentera, we believe that everyone benefits from practising and promoting ethical behaviour. Honesty and integrity foster a positive work environment that strengthens the reliance of all our stakeholders.

Our commitment is to demonstrating excellence in all spheres of our work and in our interactions with customers, suppliers, colleagues, partners and communities.
In addition, we commit to exercising judgment, professionalism, rigour, self-discipline, perseverance and team spirit.

Integrity | We behave with integrity and moral correctness in everything we do and say, thereby earning and maintaining the trust and respect of customers, suppliers, colleagues, partners and communities.
Customer orientation | We promote a customer-oriented culture that emphasises outstanding service and meets our commitments at every level of our organisation.

Preservation of resources | Environmental protection and the preservation of resources has been an integral part of the corporate policy at Sentera in its role as innovative and leading manufacturer of HVAC control solutions. In other words, we are committed to designing environment-friendly products and use environmentally compatible production processes. Sentera ensures that all legal directives concerning occupational safety and environmental protection are complied with during the production process. Our state-of-the-art products are designed in such a way that - when used as intended - users will not be subjected to any health hazards and the environment will not be polluted.
RoHS3 | Sentera has always been an environmentally responsible company and our products have been RoHS compliant since January 2005. All Sentera products maintain their compliant status under EU RoHS3 directive 2015/863/EU. Sentera is aiming to ensure that the following substances are not intentionally included ingredients in the manufacturing or packaging of any of our products:

Cadmium (Cd): < 100 ppm
Lead (Pb): < 1000 ppm
Mercury (Hg): < 1000 ppm
Hexavalent Chromium: (Cr VI) < 1000 ppm
Polybrominated Biphenyls (PBB): < 1000 ppm
Polybrominated Diphenyl Ethers (PBDE): < 1000 ppm
Bis(2-Ethylhexyl) phthalate (DEHP): < 1000 ppm
Benzyl butyl phthalate (BBP): < 1000 ppm
Dibutyl phthalate (DBP): < 1000 ppm
Diisobutyl phthalate (DIBP): < 1000 ppm

As per EU RoHS3 Directive, a maximum concentration value of 0.1% by weight in homogeneous materials of Lead, Hexavalent Chromium, Mercury, Polybrominated Biphenyl (PBB) and Polybrominated Diphenyl Ethers (PBDE) and of 0.01% weight in homogenous Cadmium shall be included. Going forward, Sentera fully intends to remain compliant with all new emerging RoHS directives.

Conflict minerals | As a global supplier of HVAC control solutions and fan speed control devices, Sentera has a policy of conducting business and operating within all regulatory guidelines.
After reviewing our processes and consulting our carefully selected material suppliers, some of the products supplied by Sentera do contain one or more of the 3T1G - Tin (Sn), Tungsten (W), Tantalum (Ta), and Gold (Au), also known to be conflict minerals. Sentera does NOT directly purchase any of these minerals from the DR Congo or its neighbouring countries and does not know the source.
Due to the complexity of the mineral supply chain, Sentera is unable to identify the origin for the minerals used in components and in our products. We are, however, asking our selected material suppliers to take reasonable due diligence in the supply chain to ensure that the minerals used are not sourced from conflict regions.

History

1997Sentera Europa was founded. The Sentera story started with the production and sales of electronic fan speed controllers.

2002The production of the electronics was moved to Sentera Thracia, located in Bulgaria. From here, we also take care of the sales and support for the Balkan area.

2004The product range was expanded with transformer fan speed controllers.

2007Sentera Baltica was founded to support and expand the business in the Baltic area.

2008Sentera Plastics started with the development and production of enclosures.

2011Sentera starts with the production of sensors for the HVAC sector.

2013Opening of a new production site for electronics with a surface of 2.500 m² in Plovdiv, Bulgaria.

2016Construction of a new production plant for the enclosures in Plovdiv, Bulgaria.

2017Sentera Sarmatia was founded to support and expand the business in Ukraine.

2019The Internet of Sentera was introduced to facilitate data logging and remote control.

Privacy policy

Privacy and the protection of personal data
The protection of your personal information is a priority for Sentera. Sentera is committed to protect the privacy of the Users of the website www.sentera.eu and ensuring the confidentiality of the data being transferred to us. Any processing of personal data is done in full accordance with the directive 2009/136/EC of the European Parliament and the Council of 25 November 2009 concerning the protection of privacy with regard to the processing of personal data.

Cookie policy
During a connection to a website certain information, called navigation variables are automatically transferred to the site through the navigation software you are using. This data includes the TCP / IP address (a number that allows to identify a computer on the network), the brand and version of browser and operating system and the last viewed Web page. Sentera commits itself not to make use of this information, except to identify the number of visitors to the different sections of the website, with a view to applying, if appropriate, necessary improvements and the optimization of its operation.

Sentera uses cookies. A cookie is a file containing information about the surfing behaviour of website visitors. This means that it retains certain preferences such as language. Technically, a cookie is created by the server of the visited website, but it is registered on the computer of the user (HDD). Sentera uses these cookies to better tailor the content of its website on your needs and preferences and to make your browsing experience easier and more enjoyable. If you refuse the installation of cookies, some parts of our website will not work optimally.

Sentera uses cookies on certain pages of the website for following purposes:
- We use cookies to memorise your language selection so that all pages of our website are displayed in the correct language.
- We offer you a summary of the most recently viewed products.

The Sentera cookie contains a unique code that allows us to recognize your browser during your visit to our website. The website server can only read the cookies that he has placed himself, he has no access to other information located on your computer or mobile device. Cookies on your computer or mobile device are stored in the folder of your browser. The contents of the cookie consists of the name of the server that placed the cookie, an expiration date and a unique numeric code. The cookies used by Sentera do not allow us to identify you. Cookies do not contain personal data. By continuing the use of our website without changing your cookie settings, we assume that you accept the installation of cookies. The Sentera cookie is stored on your computer's HDD for a period of 12 months. You can refuse the installation of cookies through your browser settings. At any time, you can delete cookies that are already installed on your computer or mobile device.

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Sentera – your partner in HVAC control solutions