Which email address should I use for order inquiries?
Seamless Ordering Through Our Online Shop
We’ve designed our online shop to be your primary hub for all your ordering needs, offering you a streamlined and efficient experience. By simply registering on our website, you unlock a wealth of information right at your fingertips. This includes comprehensive product details, up-to-date pricing, real-time current stock levels, and clear delivery terms. This empowers you to browse, select, and place your orders conveniently and at your own pace, whenever it suits you. As an added benefit, orders placed directly through our website are always given priority over those submitted via email, ensuring quicker processing and dispatch.
Dedicated Email Support for Specific Inquiries
While our online shop is equipped to handle most of your needs, we understand that you might occasionally have specific order inquiries or require assistance that isn't readily available on the website. For these instances, we've set up dedicated email addresses to ensure your questions are directed to the right team for efficient support. Please use the following email addresses based on your specific needs:
- For technical support regarding our products or website functionality: sentera-support@sentera.eu
- For general orders and order-related inquiries not covered by a specific regional team: team-europa@sentera.eu
- For customers located in Albania, Bosnia and Herzegovina, Bulgaria, Greece, Montenegro, North Macedonia, Serbia, and Turkey, please direct your order inquiries to: team-thracia@sentera.eu
We’re committed to making your ordering process as smooth and straightforward as possible. For information on our working days and office hours, please visit the contact page on our website.